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Return Policy

Eligibility for Return:

  • Returns are accepted only for unworn, unwashed items that still have the original tags/labels and box intact and are in sellable condition.
  • The item must be returned with the original receipt and packaging.

How To Submit Return Request:

  • To return a product, please contact us through the "Contact Us" page or send us a message on WhatsApp. Our team will get in touch with you promptly to assist with the return process.

Refund Request Timeframe:

  • Refund requests must be submitted within 1 days from the time you receive your delivery.

No Money Refund Policy:

  • We do not offer a monetary refund. However, if you're unsatisfied with your product, we will credit your e-wallet for the return, which can be used for future purchases.

Unboxing Video Requirement:

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Please record an unboxing video (full 360 angles) when you have received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting. 
  • If you find some defects on your products, you may return it to us as long as you purchased it from our website (www.ankiculture.com). The unboxing video should show the damaged parts and packing slip existing outside of the package. If you find your item damaged within 2 days after you received the item (incase of bad packaging etc.), you should have 2 videos: unboxing video and damaged product video.
  • We're sorry but we can't accept an exchange if you don't have the video or the video you have is edited/paused.

Damaged or Defective Items:

  • The return shipping charges will not be covered by Anki for any returns made by buyers. 
  • You will have to pay Rs.150 (fixed price) when returning or exchanging a product.
  • We will begin the product exchange or money return process once we receive and inspect the returned product as well as the Rs.150 return fee.